SALESFORCE SYSTEM ADMINISTRATOR / DEVELOPER
OVERVIEW
As a Salesforce System Administrator/Developer for Enclude?s CRM
cloud offerings and services, you will report into the Solutions
Implementation Manager.? The purpose of the role is to assist with
the design and configuration of high-quality CRM solutions to meet
client requirements. ?
This is an exciting opportunity to join a team of committed
professionals to deliver CRM solutions to non-profit organisations.?
It also provides tremendous opportunities for professional development
and to work with the latest technologies and further your Salesforce
certifications.
DUTIES AND RESPONSIBILITIES
SOLUTIONS DELIVERY
* Work with the project business analyst and other key stakeholders
to assess detailed solutions requirements/user stories
* Collaborate with the business analyst and solutions implementation
manager to produce a solution design
* Work closely with the technical architect and solutions
implementation manager to ensure that the technical build meets the
customer requirements
* Work closely with the project business analyst to ensure that the
client understands what is being built and the fit with requirements
* Configure and implement high quality Salesforce solutions and
components
* Assist with test plan design
* Follow the agreed implementation plan and ensure that deliverables
adhere to quality standards
* Review, assess and agree all solution design changes with the
business analyst, technical architect and solutions manager
* Create and maintain documentation on processes, and other project
documentation for the successful implementation and handover to
clients and the Support team
* Assist and input to post implementation support
* Provide handover to the Support team
* Work closely with the project manager and team members and
relevant stakeholders to ensure that all project requirements,
deadlines, and schedules are on track
* Meet with team members and stakeholders to identify and resolve
issues
CLIENT AND PRACTICE SUPPORT
* Provide support with the management and ongoing development of
client relationships
* Work with colleagues to take client feedback to enhance the client
offering
* Develop a deep understanding of Enclude product offerings
* Keep up to date with new Salesforce CRM features and functionality
and provide recommendations for process improvements
* Develop and apply sectoral and functional expertise to enhance the
value offerings to clients
* Promote Enclude?s products and services
OTHER DUTIES
* Attend staff meetings
* Any other tasks, consistent with your position, as requested by
the Solutions Implementation Manager.
REQUIREMENTS
_Essential_
* Salesforce Admin ADM**Apply on the website**
* Experience with Salesforce configuration
* Familiarity with relational database design concepts
* Good attention to detail and the ability to formulate creative
solutions
* Good conceptual understanding of business systems and Client
Relationship Management (CRM) solutions
* Demonstrated success in designing and configuring client/business
solutions
* A suitable business management / Computer Science, Software
Engineering, MIS or equivalent preferred
* Excellent interpersonal skills with a proven ability to work with
internal and external stakeholders in a constructive and approachable
manner
* Excellent verbal and written communication skills
* Highly proficient in spoken and written English
* Excellent problem-solving, listening, and questioning skills
* Highly organised, good time management skills, with ability to
handle multiple tasks with excellent attention to detail
* Ability to work as part of a team
* An interest in and commitment to the ethos and work of Enclude
* Permission to work in the Republic of Ireland
_Desirable_
* Salesforce Non-profit consultant certificate
* Salesforce Platform Developer 1
* Experience of Java programming, JavaScript and HTML would be an
advantage
* Non-profit sectoral knowledge and experience
* Understanding of common business processes for non-profits
* Experience with other CRM software
WHAT WE OFFER
* A flexible, hybrid working environment - our teams split their time
between our office in Smithfield and their homes.
* Competitive Salary
* Excellent learning and development opportunities ? we actively
encourage and support our teams on their learning journey with
certifications in Salesforce and other tools. There are good
opportunities to develop a career path within Enclude.
* The opportunity to help a range of charities across Ireland
progress in their missions.
* You?ll be part of a friendly, supportive, and collaborative team
who recognise the impact technology can have on charities and who want
to use their skills in this area to help make a difference.
Applications for the position may be made by sending a CV with cover
letter clearly demonstrating relevant experience and suitability for
the role to **Apply on the website**.
CLOSING DATE FOR APPLICATIONS IS 5PM ON WEDNESDAY **APPLY ON THE
WEBSITE**TH JANUARY **APPLY ON THE WEBSITE**.
First round interviews are scheduled for Tuesday **Apply on the
website**th January **Apply on the website**.
_Enclude is an equal opportunities employer_.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
